Choosing a Disability Support Provider in Melbourne: A Practical Checklist
Choosing a provider isn’t just about services — it’s about trust, consistency and fit.
What to look for
- Consistency: How do they reduce staff changes?
- Communication: How do they update families and stakeholders?
- Values: Do staff treat you with respect?
- Capability: Can they meet your support needs safely?
- Flexibility: Can they adapt as your goals change?
Questions to ask
- How do you match staff to my needs and personality?
- What happens if something changes after-hours?
- How do you handle complaints and feedback?
- How do you protect my privacy and dignity?
Why meet & greets help
A meet & greet lets you see if communication feels safe and respectful. The right provider will never pressure you.