Privacy Policy
Regalis Care Solutions respects your privacy. We collect only the information we need to respond to enquiries, provide supports, meet legal obligations, and improve service quality.
What we may collect
- Contact details (name, phone, email)
- Enquiry details and service preferences
- Information you choose to share about support needs and goals
- Communication records (emails, calls)
- Where applicable and with consent: relevant support documentation required to deliver safe supports
How we use information
- To respond to enquiries and provide requested services
- To schedule supports and communicate with you
- To meet legal, safety and quality obligations
- To manage complaints and feedback fairly
- To improve service quality and training
Sharing information
We do not sell your information. We may share information with:
- Your authorised representatives (with consent)
- Relevant stakeholders involved in your supports (with consent)
- Service partners or contractors where required (e.g., trades)
- Regulators or authorities where legally required
Security
We take reasonable steps to protect information from loss, unauthorised access or misuse.
Access and correction
You can request access to your personal information or ask us to correct it.
Contact
For privacy questions, contact us via our contact page.